For those of you who have been taking an interest in my situation with Facebook, I wanted to keep you updated with the communication between myself and a Facebook representative.
As you all know from my post yesterday (see below), I replied to the initial brush off email I received from them with this -
"I don't really understand the situation to be honest. There's no block on the words gay, bisexual or transgendered. Why is lesbian blocked out?"
And this morning I was greeted with the following response:
"We are sorry for any inconvenience this might cause. In the past we have had abuse on our site, which has led us to remove this word from being able to be displayed on ads. Let me know if you have any further questions."
Now I'm not sure about anyone else, but again this just isn't a valid response for me. I'm really not happy about this at all and I would love people to complain about this and to get some visibility over this. Are lesbians and their businesses and voices just not that important to Facebook!?
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I wrote an email to Facebook, and although I got mostly the same response (with the same form of the response), I did at least get some indication that they will "consider" changing it "as [they] continue to expand the site and advertising options..."
I am still very unhappy with the response, and I intend to follow up with another email.
Sorry for the double post, but I just ran the word "porn" through the program, and it was gladly accepted. This seems to invalidate Facebook's abuse claim, which is the only one offered so far.
Call 'em, tell 'em you're trying to place an advert, what you're advertising, and ask how to get it running.
650-543-4800
It's really sounding like a half-implmented gizmo that needs cleaning up, and that it's interfering with someone giving them money to do what the site is supposed to do is exactly the kind of impetus to send some developers off to find this thing and either do it correctly or (more likely) rip it out by the roots.
Hi,
I work for another social network as Member Services and, looking at the answer you got, I'd like to offer a possible explanation?
1. DOS attacks using that mechanism that involved the word "lesbian". Which isn't to say that a lesbian did it; in fact, more than likely, it was just the opposite. At that point, their programming people might block the word in order to stop the attack.
2. Problems with attacks on Lesbian groups, lesbian members, etc, by others. It might have been added to the list to prevent problems from other users being abusive or using a bot.
Also, almost certainly, the person who's answering you has absolutely NO power to change that quirk in the system. They might be bringing it up internally, discussing it at meetings when allowed... whatever you'd like to say, but that kind of block is not the kind of thing a customer service person can change quickly, even the best.
Which isn't to say I agree with what they're doing (because I don't, because you don't block one word unless it's distinctly offensive; you block a string of words to ward off these attacks or issues, but I digress) but I'm just putting in a little bit of what might be going on on the other side of the fence.
They don't want to lose members, don't want members not to use their service, don't want to restrict members (because, honestly, that kind of thing is more work for them and causes more trouble over what's restricted, etc). It might just be bureaucratic nonsense taking so long.
For fuck sake! I despair of the world!
No updates in 3 years, darling?
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